Booking Refund Protection Terms

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1. Administration:
All refunds under this policy are administered by The Haunt.

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2. Definitions:

• Booking/Booked Event: Pre-planned and pre-booked service(s), event(s), or ticket(s) including associated fees.

• Doctor: A medical practitioner registered with a recognized professional body. This cannot be the claimant or their immediate family member.

• Emergency Services: Police, Fire and Rescue, or Emergency Medical Services.

• Illness: A condition confirmed by a doctor that prevents attendance at the booked event.

• Injury: A bodily harm confirmed by a doctor that prevents attendance.

• Public Transport Network: Public transport excluding public hire taxis.

• Ticket: A non-refundable ticket purchased from us with Booking Refund Protection.

• We/Us/Our: The Haunt.

• You/Your: The individual or group that made a booking.

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3. Refund Conditions:
Refunds will be provided if you cannot attend due to:

• Unexpected public transport disruptions unknown prior to the event.

• Injury or illness affecting you or immediate family.

• Death of you or immediate family within 4 weeks of the event.

• Mechanical breakdown, accident, fire, or theft of a private vehicle en route.

• Unforeseen jury service.

• Burglary or fire at your residence within 48 hours of the event requiring emergency services.

• Unexpected court witness summons.

• Unexpected overseas military posting.

• Adverse weather with official travel warnings.

• Permanent job relocation over 100 miles from the event or unexpected compulsory redundancy.

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4. Exclusions:
Refunds will NOT be provided if:

• No doctor’s report is provided for injury or illness.

• All unused tickets or vouchers aren't returned.

• Non-attendance due to another group member's inability to attend.

• Visa issues prevent attendance.

• The event is canceled, abandoned, postponed, curtailed, or relocated.

• Public transport disruptions were known prior to the event.

• Temporary job relocation or applied relocation over 100 miles from the event.

• Any part of the booking can be recovered.

• Insufficient travel time was allowed.

• A criminal act prevents attendance.

• Travel bans due to contagious disease outbreaks.

• False or fraudulent refund applications.

• Refund request is made more than 45 days post-event.

• Travel or associated expenses are claimed.

• Events arise from war, terrorism, malicious intent, vandalism, or government actions.

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5. General Conditions:

• Attendees must plan to arrive on time.

• No known circumstances should exist at the time of purchase that might lead to a refund request.

• Reasonable precautions must be taken to avoid refund requests.

• All communications and contract aspects are subject to English laws and courts.

• Refund protection can be canceled within 14 days of purchase if the event hasn't occurred. Contact the vendor within this period.

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6. Refund Request:
Email help@floridahaunt.com within 45 days of the event if circumstances arise that might lead to a refund request.

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7. Required Documentation (provided at your expense):

• Original unused tickets and vouchers.

• Doctor’s report or death certificate.

• Official transport disruption notice.

• Vehicle breakdown or accident report.

• Jury service invitation.

• Police report for burglary.

• Court witness summons.

• Valid visa.

• Official weather warning.

• Any other evidence we deem necessary.